Frequently Asked Questions
Everything you need to know about genuine Smeg replacement parts and accessories.
Are your parts genuine Smeg products?
Yes, we only sell 100% authentic Smeg replacement parts and accessories sourced directly from the manufacturer to ensure perfect compatibility and performance.
How can I find the correct part for my specific model?
You can find your model number on the rating plate of your appliance. Enter this number into our search bar to filter for parts that are guaranteed to fit your specific unit.
How long does shipping take for appliance parts?
Most in-stock parts are dispatched within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for urgent repairs.
What is your return policy if the part doesn't fit?
We offer a 30-day return policy for unused parts in their original packaging. Please note that electrical components may have specific return restrictions if they have been installed.
Do the replacement parts come with a warranty?
All genuine Smeg parts come with a standard 12-month manufacturer warranty against defects in materials and workmanship.
Can I get technical support for installing my part?
While we provide detailed product diagrams, we recommend that all technical repairs, especially those involving gas or electrical systems, be performed by a certified technician.