Returns & Exchanges
At Smeg Appliance Parts, we want to ensure your repairs are successful, which is why we offer a 30-day return window for unused and uninstalled genuine replacement parts. Please ensure all items are returned in their original packaging to qualify for a full refund.
Verify Compatibility
Before initiating a return, double-check that the part was not installed or damaged, as we can only accept items in resalable condition.
Request an RMA
Contact our support team with your order number and model number to receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Package Securely
Place the part in its original Smeg manufacturer box and pack it inside a sturdy shipping carton with adequate padding to prevent transit damage.
Ship and Refund
Send the package back using a trackable shipping method; once our technicians inspect the part, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing